Last Updated: [JULY 2023]

At Major Properties LLC (“we,” “our,” or “us”), we are committed to providing exceptional services to our valued clients. However, we recognize that disputes may arise from time to time. This Dispute & Resolution Policy outlines our approach to handling disputes and seeking resolution in a fair and transparent manner. By engaging with us and using our services, you agree to the terms of this policy.

1. Open Communication:

We encourage open communication and strive to address any concerns or issues that may arise promptly. If you have a dispute or concern regarding our services or any other matter, please reach out to our customer support team as soon as possible. We will make every effort to respond to your inquiries and work towards finding a resolution.

2. Escalation of Disputes:

If you are not satisfied with the initial response to your dispute or if you believe it requires further attention, you may escalate the matter by contacting our management team. They will conduct a thorough review of the dispute and take appropriate actions to find a resolution.

3. Mediation:

In some cases, we may suggest mediation as a means of resolving the dispute. Mediation involves a neutral third party who helps facilitate communication between the parties involved to reach a mutually agreeable resolution. Participation in mediation is voluntary, and both parties must consent to the process.

4. Arbitration:

If the dispute remains unresolved after attempting mediation, either party may choose to pursue arbitration. Arbitration involves a neutral third party who acts as the decision-maker and renders a binding decision on the matter. By choosing arbitration, both parties agree to accept the arbitrator’s decision as final, and the dispute is legally settled without resorting to litigation.

5. Litigation:

If arbitration is not feasible or if either party is not satisfied with the arbitration decision, the dispute may be escalated to litigation. In such cases, the dispute will be resolved through the appropriate legal channels, subject to the laws and regulations of the jurisdiction in which the dispute arises.

6. Confidentiality:

Throughout the dispute resolution process, we are committed to maintaining the confidentiality of all information and discussions related to the dispute. We will ensure that all parties involved in the resolution process respect the confidentiality of sensitive information.

7. No Retaliation:

We strictly prohibit any form of retaliation against individuals who raise disputes or concerns in good faith. We are committed to fostering an environment where our clients feel comfortable expressing their concerns and seeking resolution without fear of adverse consequences.

8. Changes to the Policy:

We reserve the right to update or modify this Dispute & Resolution Policy at any time without prior notice. The revised policy will be posted on our website with the effective date.

9. Contact Us:

If you have any questions or concerns regarding our Dispute & Resolution Policy or need assistance with a dispute, please contact us at:

Major Properties LLC
Fairmont Dubai Office Tower, 717
Fairmont Hotel
Sheikh Zayed Road
Dubai, UAE
Email: info@major-properties.com
Phone: +971 4 547 1046

By engaging with our services, you agree to abide by this Dispute & Resolution Policy. Please read this policy carefully and review it regularly for updates.